Privacy Policy

Last Updated: 4/06/2026

Karls Keys (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with our services.

We may collect the following information:

• Name
• Postal address
• Email address
• Telephone number
• Billing and shipping information
• Purchase history
• Website usage information and analytics data
• Any information you provide when contacting us

We collect personal information when you:

• Place an order through our online store
• Contact us by phone, email, website form, or social media
• Subscribe to marketing communications
• Participate in promotions or surveys
• Browse our website

We use your personal information to:

• Process and fulfil orders
• Deliver products and services
• Communicate regarding orders and enquiries
• Provide customer support
• Improve our website and services
• Send marketing communications (where permitted by law)
• Comply with legal obligations

Payments made through our online store are processed by secure third-party payment providers. Karls Keys does not store complete credit card details on its systems.

We may share your information with:

• Shipping and courier providers
• Payment processing providers
• Website hosting and technology providers
• Professional advisers and accountants
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

Our website may use cookies and analytics services to improve user experience and understand website performance.

Cookies may collect information such as:

• Browser type
• Device information
• Pages visited
• Time spent on the website

You can disable cookies through your browser settings, although some website features may not function correctly.

If you subscribe to receive marketing communications, we may send information about products, services, promotions, and special offers.

You may unsubscribe at any time by using the unsubscribe link in emails or contacting us directly.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or out of date.

Requests can be made using the contact details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

For privacy-related enquiries, requests, or complaints, please contact:

Karls Keys
Website: www.karlskeys.com.au
Email: enquiries@karlskeys.com.au

We will respond to privacy enquiries within a reasonable timeframe.