Terms and Conditions

Last Updated: 04/06/2026

Welcome to Karls Keys

These Terms and Conditions govern your use of the Karls Keys website and the purchase of locksmith products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

Karls Keys (“we”, “our”, “us”) operates an online store selling a variety of locksmith products, including keys, remote controls, locks, hardware, and related services throughout Australia.

2. Orders

All orders placed through our website are subject to acceptance and availability. We reserve the right to:

- Refuse or cancel any order

- Limit quantities purchased

- Correct pricing or product description errors

- Verify customer details before processing an order

An order confirmation email does not constitute acceptance of an order. Acceptance occurs when your order is dispatched.

3. Pricing

All prices are displayed in Australian Dollars (AUD) and include GST where applicable unless otherwise stated. We reserve the right to change prices without notice. If a pricing error occurs, we may cancel the order and provide a full refund.

4. Product Information

We make reasonable efforts to ensure product descriptions, images, specifications, and compatibility information for our locksmith products are accurate. However:

- Colours may vary between devices.

- Product packaging may change.

- Compatibility information should be verified before purchase.

- Customers are responsible for confirming products are suitable for their intended use.

5. Key Cutting and Locksmith Products

Customers ordering cut keys, remotes, locks, or restricted security products are responsible for providing accurate information. Karls Keys is not liable for:

- Incorrect information supplied by customers.

- Keys cut from inaccurate photographs or codes.

- Improper installation or programming.

- Damage resulting from misuse of products.

Certain security products may require proof of ownership or authorisation before supply. We reserve the right to refuse supply where ownership or authority cannot be reasonably verified.

6. Payment

Payment must be received in full before locksmith products are dispatched. We accept payment methods displayed at checkout, and payments are processed through secure third-party payment providers.

7. Shipping and Delivery

Delivery timeframes are estimates only. We are not responsible for delays caused by:

- Postal services

- Couriers

- Weather events

- Public holidays

- Supply chain disruptions

Risk in products passes to the customer upon delivery. Customers must ensure shipping information is accurate. Additional shipping charges may apply for redelivery due to incorrect addresses.

8. Returns and Refunds

Our returns policy operates in accordance with the Australian Consumer Law. You may be entitled to a repair, replacement, or refund where products:

- Are faulty

- Are not as described

- Are not fit for their intended purpose

We do not accept returns for:

- Incorrectly ordered products

- Cut keys

- Programmed remotes

- Special-order items

- Customised products

Change-of-mind returns may be accepted at our discretion and may incur a restocking fee. Returned products must be unused and in original packaging.

9. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law. Where permitted by law, our liability is limited to:

- Replacement of the product;

- Repair of the product; or

- Refund of the purchase price.

10. Warranties

Manufacturer warranties apply where offered. Warranty claims may require:

- Proof of purchase

- Return of the product for inspection

- Compliance with manufacturer instructions

Warranty coverage does not apply to damage caused by:

- Misuse

- Incorrect installation

- Improper programming

- Normal wear and tear

- Accidental damage

11. Limitation of Liability

To the maximum extent permitted by law, Karls Keys shall not be liable for:

- Indirect losses

- Consequential losses

- Loss of profits

- Loss of business opportunities

- Delays caused by third parties

Our total liability is limited to the value of the products purchased.

12. Intellectual Property

All website content including:

- Logos

- Images

- Product descriptions

- Text

- Graphics

remain the property of Karls Keys or its licensors. Content may not be copied, reproduced, or distributed without written permission.

13. Website Use

You agree not to:

- Use the website unlawfully

- Interfere with website operations

- Attempt unauthorised access to systems

- Upload malicious software or content

14. Privacy

Your use of this website is also governed by our Privacy Policy.

15. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of this website or the purchase of our locksmith products shall be subject to the jurisdiction of Queensland courts.

16. Contact Us

Karls Keys

Website: www.karlskeys.com.au

Email: enquiries@karlskeys.com.au